Customer service
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Ally Auto Finance Customer Service:
Lease: 1-800-616-4622
Finance: 1-877-659-ALLY (2559)
Fax: 1-800-673-1227
You may email us at auto.customercare@ally.com
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ResMor Trust Customer Service:
Finance: 1-877-659-ALLY (2559)
Hours of Operation
Monday to Friday
| Eastern Time: | 7 am to 7 pm |
| Quebec: | 8 am to 7 pm |
| Pacific Time: | 7 am to 6 pm |
| Atlantic Time: | 8 am to 7 pm |
| Newfoundland: | 8:30 am to 7 pm |
Saturday
| Eastern Time: | 9 am to 3 pm |
| Quebec: | 9 am to 3 pm |
| Pacific Time: | 9 am to 3 pm |
| Atlantic Time: | 10 am to 3 pm |
| Newfoundland: | 10:30 am to 3 pm |
Sunday
| Closed |
Mail us
For Customer Service, please send mail to:
P.O. Box 5000, Station D
Etobicoke, ON M9A 5E3
For Payments:
Payment Processing Centre
P.O. Box 5100, Station D
Etobicoke, ON M9A 5H2
